HR Happy Hour 301 – Re-inventing the Candidate Experience at Johnson & Johnson
Host: Steve Boese
This week on the HR Happy Hour Show, Steve is joined by Sjoerd Gehring, Global Vice President of Talent Acquisition at Johnson & Johnson, to talk about how J&J has re-invented the candidate experience with a blend of enhanced processes combined with new technology resulting in a modern, consumer-like, responsive, and effective new set of tools and processes that combine to create a new standard in large company candidate experience.
Sjoerd shared some of the challenges that J&J was facing in talent acquisition, the need to become more responsive to candidates, the need to leverage new and better tools and technologies that meet candidate expectations that rival their consumer and personal technology experiences, that shaped their journey to create and launch J&J’s new platform and experience named ‘Shine’.
Shine puts the candidate at the center of the experience – providing increased information, transparency, usability to candidates, as well as driving increased satisfaction from both candidates as well as internal stakeholders. Sjoerd also shared some of the thinking that went behind developing the Shine platform, how and where to prioritize effort and focus, and what some of the early outcomes that have been seen since the new platform was launched.
You can listen to the show on the show page HERE, or by using the widget player below:
Thanks Sjoerd for sharing information about the J&J journey, and the lessons learned that any company can take direction and inspiration from as they move to modernize and improve their recruiting processes.
Thanks as always to show sponsor Virgin Pulse – www.virginpulse.com.
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